5 essential features every modern self storage facility needs

Your self-storage facility can be highly useful to a wide range of people including both the general public and commercial businesses. This article outlines some of the essential features that your self-storage company needs to include when opening new facilities.

1. Customer experience

Customer service and experience are key when it comes to self storage facilities. It helps the facility to operate seamlessly and minimises the chance of complaints.

a. Moving equipment

Make sure carts and trollies are always available for use in easy to reach areas. This assures that customers can transport their belongings quickly and easily making the equipment available for the next customer.

b. Merchandise

Offering packing boxes and other types of moving supplies for customers on site. This means that they have everything in the immediate vicinity saving them from having to go somewhere else before the facility.

c. Online account management

Being able to access the data of their unit online means that they can have a look at opening times, order merchandise or make online payments if needed. This really helps to speed up the process as people can have remote access to their important information.

d. 24/7 access

With people having such busy lifestyles these days, it is so important that they are able to access the facility when it is handy for them to do so. This can mean having 24 hour access but also means you will need top-notch security.

e. Flexible unit size

Offering flexibility when it comes to unit size can be a game changer for some customers. Offering the opportunity to shift from a smaller to a larger unit or vice versa could save customers money as they aren’t paying for space that isn’t being used and frees up other units for people who need the space more.

2. Good security

If you have 24/7 access to the facility it is essential to have top security so your customers can trust their belongings are safe and secure. Customers often look for features such as CCTV, secure access gates and on-site personnel to ensure the overall safety of their belongings.

3. Good lighting

You should be providing great lighting for your customers not only for safety but functionality as well. This is true for both the outside and inside of every building. Outside lighting is essential for locating, loading and offloading of belongings and inside lighting is essential accessibility and safety when moving belongings between the lifts and the units.

4. Damp and pest-proof

Making sure your facility is damp and pest-free is so important for customers as your facility is an extension of their personal space whether that being their home or business. Climate controlled units can also increase usability as they can help when storing important objects, sensitive documents and furniture.

5. Commercial usage

Offering alternative commercial spaces for businesses such as office spaces for rent or units to rent out to run your business can broaden your facilities usage. Commercial spaces can really boost the return on investment of a storage facility.

Non-essential but nice to offer items

While not essential, storage facilities that offer free wi-fi and hot/cold drinks can show that they are customer orientated and focused on making the facility a home from home. Often it is the little things that can really make a difference.

JUST MCP: Modernise your facility

At JUST MCP we are always here to help you make the most out of your self storage facility. Our team can help maximise your property and establish your customer’s needs. With JUST MCP, you’re not simply hiring a contractor—you’re gaining a trusted partner committed to maximising your return on investment. Contact us today for a free, no-obligation quote!